Seriously... or not

Wednesday, April 19, 2006

so FRIGGIN' mad

i just designed and implemented a great experiment. i used up the majority of my DNase enzyme, and i thought "god, i hope this turns out well, since that's almost the last of my DNase". stupid me, i think i jinxed myself.

4 hours later, i'm ready to read my plate on our snazzy plate reader which analyzes the data for you INSTANTANEOUSLY, which is a huge advantage over our old plate reader. i program the data software in 5 minutes - that's all the time i have to spend to set up the "automatic analysis". i read the plate. the numbers are WACKY. i think "WTF, i ran identical samples yesterday, and i didn't get counts like these". i check the parameters. all is well. i reread the plate. the screen then reads:

FATAL ERROR #405. Contact Technical Support

looking in the manual, #405 means "error caused by motor motion failure." i reboot the instrument 3 times. no luck.

so i run to the old instrument to read my plate before my samples go bad. it reads, but it's ancient, so i have to save my data to a disk, transfer the raw numbers into excel, open up GraphPad (a piece of shit statistical program), and manually copy the data into the program so i can extrapolate the values i need. this all takes about 1.5 - 3 hours. as i am copying the data using the computer that is operating the ancient plate reader, i get microshit's dreaded blue screen of death. i can't save my data to the disk, the computer isn't networked, and does not have excel or GraphPad on it for analysis. ergo, NO DATA TODAY.


to vent my anger, i called molecular devices and left a nasty message as to why i spent $70,000 on an instrument that has required service and repairs 4 TIMES since june 2005. we got a lemon, and i want a new instrument.

fuckin' waaaaah.

3 Comments:

Anonymous Anonymous said...

Yes, but how do you really feel about it?
=>

To get under the skin of molecular devices, call the sales person as well as customer support. If that person wants repeat business, it is in their best interest to make sure you are happy. Also, find out if there are any other pending sales going on at your company. You'll get a lot of attention if you can influence that sale.

Have fun!

11:06 AM  
Anonymous Anonymous said...

denise. I can't believe you don't know what's going on here. clearly,Zymark is picking on the new gizmo in the lab. bully!

You should write a review on this reader for biocompare.com - vent, and get paid for it.

12:19 PM  
Blogger Denise said...

molecular devices is giving us a brand new plate reader! so my bitching paid off i guess.

piera, i'd definitely be interested in writing a review! show me the money!

11:43 AM  

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